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Canada Strategic Access ("CSA", "we", "us") is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25). This Privacy Policy describes how we collect, use, store, and protect your personal information.
Canada Strategic Access has designated a person responsible for the protection of personal information in accordance with Law 25. For inquiries regarding our privacy practices, please contact us through the contact form on our website.
We collect personal information that you voluntarily provide to us, including your name, email address, country of origin, areas of business interest, preferred language of communication, and any other information you include in consultation requests or correspondence. We also collect standard technical data through website analytics, including IP addresses, browser type, pages visited, and referring URLs.
We use the information we collect to respond to your inquiries and consultation requests, provide our facilitation and advisory services, send you relevant updates about Canadian business insights (only with your explicit consent), improve our website and service quality, and comply with applicable legal obligations under PIPEDA and provincial privacy legislation.
We collect, use, and disclose your personal information only with your knowledge and consent, except where permitted or required by law. By submitting a consultation request, you consent to the collection and use of your information for the purposes described in this policy. You may withdraw your consent at any time by contacting us.
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, subject to written confidentiality agreements that provide equivalent protection. We may disclose information when required by law, court order, or governmental regulation, or to protect our legal rights.
Your personal information may be processed in Canada. If your information is transferred outside of Quebec or Canada for processing by service providers, we ensure that adequate contractual protections are in place in accordance with PIPEDA and Law 25 requirements.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Consultation request data is retained for a maximum of three years following your last interaction with us, after which it is securely destroyed or anonymised.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, and restricted access controls.
You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information (subject to legal retention obligations), withdraw consent for the processing of your information, receive your personal information in a structured, commonly used format (data portability), and be informed of any privacy breach that poses a risk of serious harm.
Our website uses cookies and similar technologies to enhance your browsing experience and gather anonymised analytics data. You can manage your cookie preferences through your browser settings. We do not use cookies for targeted advertising.
If you have concerns about our handling of your personal information, you may contact us directly. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Commission d'acces a l'information du Quebec (CAI).
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.
For questions about this Privacy Policy, to exercise your privacy rights, or to reach our person responsible for privacy, please contact us through the contact form on our website.